Confidentiality

When you use the website https://www.es-solutions.ro/ ("Website" or "Site"), which includes the online store, EASY&SMART SOLUTIONS SRL, headquartered in Domnesti, Tudor Vladimirescu Road 309, villa 16, Ilfov, registered at the Trade Registry Office under the number J23/489/2023, having the unique identification code RO43592054, processes as a data operator a series of personal data about you, according to Law no. 677/2001 regarding the protection of individuals regarding the processing of personal data and the free movement of such data ("Law no. 677/2001") and Regulation (EU) 2016/679 of the European Parliament and of the Council, regarding the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR Regulation").

This privacy policy ("Privacy Policy") describes what types of data are processed, how they are used, and what your rights are in connection with these processing operations. Before using any of the services or features available on the website www.es-solutions.ro, you must read this Privacy Policy and the one regarding cookie modules, as well as the Terms and Conditions. The purpose of this policy is to explain how your personal data is used and the purpose for which it is used. EASY&SMART SOLUTIONS SRL respects the laws regarding the protection of personal data provided by users through the website www.es-solutions.ro and undertakes to use them only for the specified purpose, as well as to inform them about aspects related to the operation of the website, the company's offer, and policy.

EASY&SMART SOLUTIONS SRL does not assume responsibility for information losses due to errors or possible security problems of the server hosting our website, or unauthorized actions by third parties. The processing of personal data is based on the concluded contract, your consent, as well as on the legitimate interest of our company.

What personal data do we collect and process?

We collect information or data that allows the identification of individuals and legal entities, such as names, addresses, phone numbers, email addresses, bank identification data necessary for card payment of purchases made on our website. In some specific cases, the processing of the series, the personal identification code, and the number of the identity document are necessary. These are necessary in order to be able to collect the value of the orders by payment processors and to deliver the ordered products to you.

The processing of special data, respectively the processing of the personal identification code or other personal data having a general identification function, is strictly limited to the cases provided by law. Third parties who have access to this data are: delivery companies, payment processors, email/sms marketing services. Personal data is collected only for specific, explicit, and legitimate purposes, and subsequent processing will not be incompatible with these purposes. Personal data is not stored for a longer period than necessary to achieve the purposes for which it was collected.

We do not collect, record, or use the personal data of minors, to the extent of our reasonable knowledge, except with the consent of their parents or, as the case may be, their legal representatives. If you are minors, please do not send us your personal data, i.e., name, surname, domicile, telephone number, or email address, as well as any other data that could help identify you.

Why do we collect and process your personal data?

We use personal data to manage your online purchases on www.es-solutions.ro, processing orders and returns through our online services, and we will send you notifications regarding the delivery status or in case of problems regarding the delivery of your products.

We use personal data to manage your payments. Also, we will use the data to process complaints and warranties for products. We use personal data to identify you and confirm your address to our external partners.

If you subscribe to our newsletter service, we will use the personal data provided to send you marketing offers by email, text messages, phone calls, and postal communications. To optimize your experience on our website, we will provide you with relevant information, product recommendations, and personalized offers.

If you have an account on our website, we will use personal data to create and manage your personal account to provide you with a personalized and relevant experience on www.es-solutions.ro. We will provide you with your order history and details about your orders and allow you to manage your account settings (including marketing preferences). We will also provide you with simple ways to correct and update your information, such as contact details and payment information.

You, as a user, guarantee that the personal data provided is true and accurate and agree to report any change or modification in a timely manner. If you provide us with the personal data of third parties, you are solely responsible for informing them and obtaining their consent for this data to be provided for the purposes indicated in the respective sections of this Privacy Policy and the cookie policy.

How long do we keep your data?

EASY&SMART SOLUTIONS SRL will process personal data for the period necessary to fulfill the purpose for which it was collected. For example, data regarding your orders will be kept as long as you have an active account, and your data for direct marketing until you withdraw your consent.

Subscription to the newsletter

If you authorize subscription to the newsletter of www.es-solutions.ro, we will provide you with information about our products and services through various means, such as email or any other equivalent electronic communication means (such as SMS, etc.).

Subscription to the newsletter of www.es-solutions.ro may involve the use of your personal data to provide personalized advertising regarding our products and services, available by email, SMS, or any other means of electronic communication or those of third parties. To improve the service we offer, we inform you that personal data regarding your purchases in physical or online stores, tastes, and preferences may be used for analysis purposes, user profile generation, marketing studies, quality studies, and improving interaction with our customer.

If you are a registered user, you can change the preferences related to sending these commercial communications in the My Account section. You can also unsubscribe from direct marketing by the following means:

following the instructions in each marketing message; changing your account settings.

Rights regarding your personal data In accordance with the provisions of Law no. 677/2001 and the GDPR Regulation, you can exercise any of the following rights regarding your personal data: The right to access personal data concerning you; The right to request rectification or updating when the data is inaccurate or incomplete; The right to request deletion of data in certain circumstances (e.g., when personal data is no longer necessary in relation to the purposes mentioned above); The right to request restriction of processing in certain circumstances; The right to object to processing; The right to withdraw consent, at any time, for the processing of personal data to which you have previously consented; The right to be forgotten in the sense of addressing a request for the deletion of personal evidence; The right to data portability, in the sense of transferring your personal data to another personal data operator designated by you; The right to be notified in case of data security breaches; The right to file a complaint with EASY&SMART SOLUTIONS SRL and/or the supervisory authority for the protection of personal data or, as the case may be, the right to take legal action regarding the collection and processing of personal data;

To exercise these rights, as well as for any additional questions/clarifications regarding this information or regarding the use by EASY&SMART SOLUTIONS SRL of your personal data, you can contact us using any of the communication methods below:

• By email, at: info@es-solutions.ro
• By phone, at number: 0722200583 
• By mail, at the address: Domnesti, Tudor Vladimirescu Road 309, villa 16, Ilfov;

Who has access to your personal data?

We do not transmit, sell, or assign your data to third parties for marketing purposes. Data transferred to third parties is only used to provide you with the services mentioned above, for example, to delivery agencies regarding the delivery of products, media agencies for newsletter distribution.

We have taken technical and organizational measures to protect your data against loss, manipulation, or unauthorized access. We continuously adapt our security measures in accordance with progress and technological developments. All details related to card payments on the Site are taken and processed directly and encrypted, in accordance with international security standards by the payment processor Plati Online.

Measures taken to ensure the security of personal data processing

The website www.es-solutions.ro uses security measures against the loss, alteration, or misuse of information under the control of the Company. In the event of information loss caused by "bugs" or errors in the software with which the website www.es-solutions.ro is designed and hosted, the Company assumes no responsibility.

EASY&SMART SOLUTIONS SRL, takes all appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access. EASY&SMART SOLUTIONS SRL does not sell, offer, exchange email addresses obtained through the www.es-solutions.ro website and does not disclose email addresses to other persons accessing the pages of this site without the explicit consent of the customer/potential client.

Users of personal data are instructed on the importance of maintaining the confidentiality of this data, as well as the risks involved in processing personal data.

To maintain the security of processing personal data, EASY&SMART SOLUTIONS SRL takes the following measures: Users who have access to the database of personal information are informed about the danger of computer viruses; Users who have access to the database of personal information are only those designated by the management of the company. All users are required to maintain the confidentiality of the data they have access to, and at the end of each database session, they will close the session. If one or more users are revoked for various reasons, access accounts are automatically suspended. Users access personal data only to fulfill their duties. Computers from which access to the database of personal information is made have implemented antivirus, antispam, and firewall protection solutions updated daily.

Printing personal data is only done by users authorized for this operation and only for purposes required by applicable law. Information on paper is kept in special files, which only company employees have access to, and who are responsible for maintaining confidentiality.

What are cookies:

A cookie is a small file, a small piece of text created in the browser by the website, which is stored on a computer, or any other user device accessing the internet. With its help, the website provides you with information about your visit, such as your preferred language and other settings. Thus, your next visit may be simpler, and the website may be more useful to you. Cookies play an important role. Without them, using the internet would be a much more frustrating experience. The cookie is installed by a web server request to a browser (e.g., Internet Explorer, Chrome) and is completely "passive" (it does not contain software programs, viruses, or spyware and cannot access the information on the user's hard drive). We use cookies for various purposes. For example, we could use them to remember safe search preferences, to make the ads or presentations you see more relevant, to count the users accessing our website, to help you register for our services, or to protect your data.

Essential cookies:

We draw special attention to this type of cookies because they are necessary for the functioning of the website and cannot be deactivated. These are usually set only in response to actions performed by you, which represent a service request, such as setting privacy preferences, authentication, or completing forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not function. These cookies do not store any personal identification information.

Performance cookies:

These cookies allow us to count visits and traffic sources, so that we can measure and improve the performance of our website. They help us know which pages are the least popular and see how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and we will not be able to monitor its performance.

Advertising cookies:

These cookies can be set on our site by our advertising partners. They can be used by these companies to build a profile of your interests and to display relevant ads on other sites. They do not store personal information directly but rely on the unique identification of your browser and internet device. If you do not allow these cookies, you will experience less personalized advertising.