Privacy Policy

Privacy of your personal data is one of the main concerns of EASY&SMART SOLUTIONS SRL, located in Buftea, Ilfov Romania, as a data operator.

This document aims to inform you about the processing of your personal data in the context of using the website es-solutions.ro, referred to hereinafter as the "site".

Contents:

1. Categories of processed personal data
2. Purposes and legal grounds for processing
3. Duration for which we process your data
4. Disclosure of personal data
5. Transfer of personal data
6. Your rights Privacy of minors
7. Changes in the privacy policy

 

1. Categories of processed personal data

A. If you are a customer of the site, we will process your personal data, such as:

• Full name
• Phone number
• Email address
• Billing address
• Delivery address
• Data regarding your usage of the site (e.g., your behavior/preferences/habits within the domains)
• As well as any other categories of data you directly provide in the context of creating a user account, placing an order through the site, or in any other way resulting from using the site.

If you choose to create a user account on the site using your Facebook or Google account, we will process the following publicly displayed profile data from those applications: username, email address.

If you choose to create a user account only before completing the purchase of a product available on the site, your email address will be requested, based on which an account will be automatically created.

If you do not complete the order, the email address and other provided data will not be stored by EASY&SMART SOLUTIONS SRL, and the created account will be automatically deleted.

B. If you are a visitor of the site, we will process your personal data that you provide:

Directly in the context of using the site, such as the data you provide in the contact/questions/complaints section, to the extent you contact us in this way Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and viewed pages, complete URLs, click-through sequence to, from, and within our site, viewed/searched products or information, duration of visits on certain pages, interaction data with the pages (e.g., scrolling, clicks, mouse movements), user behavior data.

 

2. Purposes and legal bases for processing

A. If you are a customer of the site, we process your personal data as follows:

• To carry out the contractual relationship between you and EASY&SMART SOLUTIONS SRL, namely for order processing, validation, shipping, and billing, informing you about the status of your order, organizing product returns, etc.

Legal basis: The processing of your data for this purpose is based on the contract between you and EASY&SMART SOLUTIONS SRL, as defined in the Terms and Conditions available at es-solutions.ro/terms-and-conditions. Providing your personal data is necessary to fulfill this contract. Refusal to provide data may result in the inability to carry out contractual relationships between you and EASY&SMART SOLUTIONS SRL.

• To fulfill legal obligations related to the services provided through the site, including tax obligations and archiving.

Legal basis: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide data may result in the inability to comply with legal obligations and therefore the inability to provide services through the site.

• For marketing activities, namely for sending commercial communications about products and services offered by EASY&SMART SOLUTIONS SRL through the site via email, SMS.

Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can give your consent for data processing for this purpose by checking the corresponding box at the time of creating an account, or later, in the "My Account Information" section.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications. Additionally, you can unsubscribe by accessing the "My Account Information" section.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

• For conducting various analyses, reports on the functioning of the site, creating consumer preference profiles, primarily to improve the user experience on the site.

Legal basis: The processing of your data for this purpose is based on our legitimate interest in continuously improving the customer experience on the site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

B. If you are a visitor to the site, EASY&SMART SOLUTIONS SRL processes your personal data as follows:

• For marketing activities, namely for sending commercial communications about products and services offered by EASY&SMART SOLUTIONS SRL through the site via email, SMS.

Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can give your consent for data processing for this purpose by completing and checking the corresponding box in the newsletter subscription form available on the site.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

• For resolving complaints, grievances, and monitoring traffic to improve your experience on the site.

Legal basis: The processing of your data for this purpose is based on EASY&SMART SOLUTIONS SRL's legitimate interest in ensuring the proper functioning of the site, as well as continuously improving the visitor experience on the site, including by addressing various comments, questions, or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

3. Duration of data processing

We will process your personal data for as long as necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationships and subsequently according to the legal obligations (e.g., in the case of financial-accounting documents for which the retention period prescribed by law is 10 years from the end of the financial year in which they were drawn up).

If you are a customer and choose to delete your user account by pressing the "delete account" button in the "My Account Information" section, we will interpret this action as your choice to unsubscribe from receiving commercial communications keeping you informed about products and services offered through the site.

In this regard, if you choose to delete your user account, we will no longer send you emails and/or SMS of this kind.

However, we would like to inform you that deleting the account will not automatically result in the deletion of your personal data.

If you wish to stop the processing of personal data or if you wish to delete the data, you can exercise your rights detailed in point 6 below.

If you request the deletion of the account, but there is at least one active order on that account, the request to delete the account can only be registered after the delivery of the products and the completion of the last active order.

If you withdraw your consent for processing data for marketing purposes, we will cease processing your personal data for this purpose, without affecting the processing based on the consent expressed by you before its withdrawal.

4. Disclosure of personal data

We do not rent/sell your personal data to third parties.

In addition to the operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, appointed, if necessary, as authorized persons by the Operator.

They are contractually obligated to maintain the confidentiality of the data and to use it exclusively for the purpose for which it was provided.

Also, we may disclose your personal data to central/local public authorities in the following exemplified cases:

• for the administration of the site;
• in situations where this communication is necessary for the allocation of prizes or other facilities to the data subjects, obtained as a result of their participation in various promotional campaigns organized through the site;
• for maintaining, customizing, and improving the site and the services carried out through it;
• for data analysis, testing, and research, monitoring usage trends and activity, developing security features, and user authentication;
• for sending marketing communications, within the limits provided by law;
• when the disclosure of personal data is provided by law, etc.

5. Transfer of personal data

Personal data provided to may be transferred outside Romania, but only to states within the European Union.

6. Rights you have

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you have the following rights:

• the right to be informed - the right to receive details regarding the processing activities carried out by EASY&SMART SOLUTIONS SRL, as described in this document;
• the right of access to data - the right to obtain confirmation from regarding the processing of personal data, as well as details regarding the processing activities such as how the data is processed, the purpose of the processing, the recipients or categories of recipients of the data, etc.;
• the right to rectification - the right to obtain, without undue delay, from the rectification by of inaccurate/ unjustified personal data, as well as the completion of incomplete data;
• the right to erasure of data, without undue delay ("the right to be forgotten") - certain conditions apply; It is possible that, following the request to delete the data, will anonymize this data (thus depriving it of its personal nature) and continue to process it for statistical purposes;
• the right to restrict processing, under certain conditions;
• the right to data portability - the right to receive personal data in a structured, commonly used, and machine-readable format, as well as the right to have this data transmitted by to another data operator, to the extent that the conditions provided by law are met;
• the right to object:

           - regarding processing activities, it can be exercised by submitting a request as indicated below;
           - at any time, for reasons related to the particular situation in which the data subject finds himself/herself, that the data concerning him/her be                 - processed on the basis of his/her legitimate interest or on the basis of public interest, except where it can demonstrate that it has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights, and freedoms of the data subjects or that the purpose is to establish, exercise, or defend a right in court;
           - at any time, free of charge and without any justification, that the data concerning him/her be processed for direct marketing purposes.

• the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or similarly affects him/her in a significant way;
• the right to address the National Supervisory Authority for Personal Data Processing or the competent courts, to the extent deemed necessary.

For any further questions regarding the processing of personal data and to exercise the rights mentioned above, please contact us at the email address:

7. Confidentiality of minors

does not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit any kind of information from persons under the age of 18.

If we inadvertently obtain such information and are notified of it, we will obtain the appropriate parental consent to use this information or, if not possible, we will delete the information from our servers.

If you wish to report the receipt of information about persons under the age of 18, please contact us by email at

8. Changes in privacy policy

We reserve the right to modify this privacy policy. In case of major changes in the future, you will be notified by email (if possible) or by displaying a specific message on the site.

This website uses cookie files. For more information on how these files are used, please access the following link: es-solutions.ro/cookie-policy.